5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that most security guard businesses are capable of supplying the service that property supervisors want, but also often do not because of a lack of ongoing quality management procedures.
Security guard businesses are unlike any vendor a home supervisor usually hires. If you hire a painter, you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the protector organization is performing their job including running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it’s crucial to implement a system of verification and quality management to ensure that problems associated with the lack of doing these tasks don’t begin to occur.
In this guide we’ll discuss five (5) easy steps to improving your safety guard service and achieving what you picture as your perfect retail security London.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined amount of training before they could begin working as security guards. If your state is among these states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security provider and inquire does it seem adequate.
It is also the security guard company performing history and drug screenings on all your guards until they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb way to display if the protector is a good fit for your property is to perform a brief”interview” to get a feel for the guard and also to describe your expectations. This first conversation can tell you a lot about what to expect from this shield and it gives you a chance to ask another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in several cases the guard’s orientation to his assigned property isn’t quite as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your site specific training looks like:
• Can it occur at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security company double lender? (Double banks is the procedure for having a veteran guard working in the exact same time as the new guard.)
Determine the answer to every one of the questions and make certain they fit with what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to operate in your property.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to see themselves as less of a part of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are in your property. These monitoring systems allow the security guard company to monitor the log and time the action of the guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the safety guard provider provides a way of making certain each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least each 30 minutes, guards believe their security is important and being awake and alert is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety as you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to ensure they understand their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be sure the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to develop problems with your current security guard company.